Services :   

The Information Technology department at GCRI is enabler for better patient services. Provides ITC enabled services for patients and administration. IT enabled HELP LINE, File request system and Complains registration systems for Patients, Maintenance request system for internal users.
IT Department is focused on adaption of latest technologies. Business continuity Planning (BCP), Network security through firewall and antivirus , Data security through access control, Data protection through data backups and restore procedures, License compliance, Cloud based e Mail system, Hospital Information Management System. Our road map is to move to cloud based computing to minimize on premises IT infrastructure. IT department take initiative in selecting and implementing new application.
IT Department maintains network up time. User support functions, Trouble shooting, monitoring of Internet Bandwidth utilization, provides secure connectivity to remote locations through VPN and Secure site to site tunnels with auto failover facility.

GCRI Managed IT services

About the GCRI IT Helpdesk

The GCRI IT helpdesk acts as a single point of contact for requests and problems of users. Requests and problems can be communicated to the IT helpdesk by:

•  Using the GCRI complaints and logging service portal www.gcri.actplease.com

•  Sending an email to: ithelpdesk@gcriindia.org

•  Calling the service Helpdesk by phone no: 079-2268006/8353

•  The service desk is open from 8:00 a.m. To 6:00 p.m.